Frequently Asked Questions
About YOUMI
I have never made an online purchase before, how can I be sure YOUMI is reputable?
Since our inception in 1999, our goal was - and is - to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.
Why should I choose YOUMI?
Unlike traditional jewelers,YOUMI is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewelry experts. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.
* Personalized gemstones collection & clearance items are not eligible for return.
Merchandise Returns
What is your return policy?
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days from the shipment date, for a full refund or exchange - no questions asked.
* Personalized gemstones collection & clearance items are not eligible for return.
What cannot be returned within 30 days?
Personalized Gemstones Collection items, Clearance items and engraved jewelry items, other than rings, may not be returned.
Can I process the return online?
Yes, as long as the item was purchased in the U.S. For an expedited exchange, consider a return for a refund and simply place a new order.
Do I pay the return shipping costs?
No. Our commitment to you includes free returns within the 30-day return period.
How should I package my return for shipping?
Set up the Return Merchandise Authorization online (or by calling Blue Nile), and we'll send you an e-mail that walks you through correct packaging procedures.
How long will it take YOUMI to process my merchandise return?
On average, about 4-5 business days from the time we receive your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed, allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Will I be notified during the merchandise returns process?
Yes. Once your package arrives at YOUMI, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my return credit?
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Can I track the status of my return order?
Can I track my order?
Yes. On the day of shipment, we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by viewing your Order Status page.